SERVICENOW UPGRADE CSA DUMPS: SERVICENOW CERTIFIED SYSTEM ADMINISTRATOR - PREP4SUREGUIDE PRECISE ACTUAL EXAMS FOR YOUR FREE DOWNLOADING

ServiceNow Upgrade CSA Dumps: ServiceNow Certified System Administrator - Prep4sureGuide Precise Actual Exams for your free downloading

ServiceNow Upgrade CSA Dumps: ServiceNow Certified System Administrator - Prep4sureGuide Precise Actual Exams for your free downloading

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ServiceNow Certified System Administrator Sample Questions (Q103-Q108):

NEW QUESTION # 103
Refer to the exhibit.

Which path would you take to access the table configuration page from a form?

  • A. The Form Context menu > View > Table
  • B. The Form Context menu > Configure > Table
  • C. The Form Context menu > Configure > Dictionary
  • D. The Form Context menu > View > Show Table

Answer: B


NEW QUESTION # 104
Which module would you use to create a new automation of business logic such as approvals, tasks, and notifications?

  • A. Process Automation > Workflow Editor
  • B. Process Automation > Flow Administration
  • C. Process Automation > Flow Designer
  • D. Process Automation > Process Flow
  • E. Process Automation > Active Flows

Answer: C

Explanation:
TheFlow Designermodule in ServiceNow is used to create and manageautomationsthat involve business logic such asapprovals, tasks, notifications, and integrations. It provides ano-code/low-codeenvironment where users can define automated workflows without needing to write scripts.
Automates Processes- Handles approvals, notifications, and task assignments.
No-Code Interface- Users can build workflows using adrag-and-dropinterface.
Replaces Legacy Workflows- Flow Designer is themodernalternative to Workflow Editor.
Integrates with Spokes- Can connect to other systems usingIntegration Hub.
Triggers- Define when a flow starts (e.g., record changes, schedules, API calls).
Actions- Define what happens (e.g., create a task, send an email, update a record).
Conditions- Add logic to control execution paths.
B: Process Automation > Flow Administration# Used formanaging existing flows, not creating new ones.
C: Process Automation > Workflow Editor# This is thelegacyworkflow automation tool, replaced by Flow Designer.
D: Process Automation > Process Flow# No such module exists in ServiceNow.
E: Process Automation > Active Flows# Displaysalready running flows, but does not allow new flow creation.
Reference:ServiceNow Docs: Flow Designer
ServiceNow CSA Official Study Materials


NEW QUESTION # 105
A new service catalog item is being developed, but should only be visible to managers inside the HR Department. What method would you use to fulfill this requirement?

  • A. Add the Department Manager group to the catalog item's ACL
  • B. Only publish the item in the HR service catalog
  • C. Use a Dept_Mgr ACL on the HR service catalog
  • D. Add the Department Manager group to the catalog item's user criteria
  • E. Specify the Dept_Mgr role on the catalog content block

Answer: D

Explanation:
In ServiceNow,User Criteriais thebest methodfor controllingwho can see or request catalog items. To ensure that onlyHR Department Managerscan view the service catalog item, we need to applyUser Criteriaby adding theDepartment Manager group.
Navigate toService Catalog > Catalog Items.
Open the specific catalog item.
Scroll down to theAvailable Forsection.
ClickEditand selectUser Criteria.
Add theDepartment Manager group.
Save the changes.
Steps to Restrict Catalog Item Visibility Using User Criteria:#Effect:Only users in theDepartment Manager groupwill be able to see and request this catalog item.
Incorrect Answer Choices Explanation:A. Specify the Dept_Mgr role on the catalog content block Rolescontrol system permissions but are not used tofilter visibilityof catalog items.
C: Add the Department Manager group to the catalog item's ACL
Access Control Lists (ACLs)restrict who canmodifya catalog item but do not control visibility.
D: Only publish the item in the HR service catalog
Publishing an item in a specificcatalogdoes not restrict access to a specificuser group.
E: Use a Dept_Mgr ACL on the HR service catalog
ACLs arenot the correct approachfor managing catalog item visibility;User Criteriais the best practice.
ServiceNow User Criteria for Service Catalog
Restricting Access to Service Catalog Items
Official CSA Documentation Reference:


NEW QUESTION # 106
When working on a form, what is the difference between Insert and Update operations?

  • A. Insert creates a new record and Update saves changes, both remain on the form
  • B. Insert saves changes and exits the form, Update saves changes and remains on the form
  • C. Insert saves changes and remains on the form, Update saves changes and exits the form
  • D. Insert creates a new record and Update saves changes, both exit the form

Answer: C


NEW QUESTION # 107
Which one of the following statements applies to a set of fields when they are coalesced during an import?

  • A. If a match is found using the coalesce fields, the existing record is updated with the information being imported
  • B. If a match is not found using the coalesce fields, the system does not create a Transform Map
  • C. If a match is found using the coalesce fields, the system creates a new record
  • D. If a match is not found using the coalesce fields, the existing record is updated with the information being imported

Answer: A

Explanation:
Coalescing is a crucial concept in ServiceNow's data import process. When a set of fields are marked as
"coalesce" in aTransform Map, they act as unique identifiers to determine if an existing record should be updated rather than creating a new one.
If a match is found based on the coalesce field(s):
The system updates the existing record with the new data from the import.
If no match is found:
A new record is created.
How Coalescing Works in ServiceNow Imports:This means that coalescing helps maintain data integrity by preventing duplicate records while ensuring existing records receive updates when necessary.
When a record in the target table matches the value(s) in the coalesce field(s),ServiceNow updates that existing recordinstead of creating a new one.
This ensures that data is synchronized correctly rather than creating duplicate entries.
Option B (Incorrect):"If a match is not found using the coalesce fields, the system does not create a Transform Map." The Transform Map isalways createdbefore the import process even starts. The presence or absence of a match has no impact on the Transform Map itself.
Option C (Incorrect):"If a match is found using the coalesce fields, the system creates a new record." If a match is found, the existing record is updated,not replaced or duplicated.
Option D (Incorrect):"If a match is not found using the coalesce fields, the existing record is updated with the information being imported." If a match isnotfound, anew recordis created, not an update to an existing one.
Why is Option A Correct?Why Are the Other Options Incorrect?
ServiceNow CSA Official Documentation on Data Import & Transform Maps:
ServiceNow Docs - Transform Maps
"If a field is coalesced, the system checks for matching records before inserting new ones. If a match is found, the existing record is updated; if no match is found, a new record is created." Reference from Certified System Administrator (CSA) Documentation:
Conclusion:The correct answer isA. If a match is found using the coalesce fields, the existing record is updated with the information being imported.
#Understanding coalescingis vital for any ServiceNow administrator to ensure data integrity, avoid duplicates, and maintain system efficiency when handling data imports.


NEW QUESTION # 108
......

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